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The best partners. Learn why we use cookies and how to manage your settings. We have searched the marketplace to find the best CX solutions to meet our clients and their customers' needs. Design and roadmap your digital transformation, Optimize CX with AI, RPA, and machine learning, Power your voice, chat, SMS text, and social media, Deliver CX excellence with our associates, One platform, one workforce, one experience, 10 predictions shaping the evolution of customer and employee experience. The company's nearly 58,500 employees operate on six continents and bring technology and humanity together to deliver happy customers and differentiated business results. DENVER, May 4, 2021 /PRNewswire/ --TTEC Holdings, Inc. (NASDAQ: TTEC), one of the largest, global CX(customer experience) technology and services innovators for end-to-end digital CX solutions, announced today financial results for the first quarter ended March 31, 2021. Get the Trends Report >>, 10 predictions shaping the evolution of customer and employee experience, Hit the right notes with Omnichannel Orchestration, Outsourcing vs. managed services: Knowing the difference will save you time and money, How to Navigate the Complexity of Digital Transformation, Delivering great experiences amid the digital transformation. Customized solutions for startups and hypergrowth with a people-first approach, deployed in a flexible, agile model. Environmental, Social and Governance (ESG), HVAC (Heating, Ventilation and Air-Conditioning), Machine Tools, Metalworking and Metallurgy, Aboriginal, First Nations & Native American, TTEC Announces Fourth Quarter and Full Year 2022 Financial Results, TTEC's Board of Directors Declared a Semi-Annual Cash Dividend. V"x(aL|i4c#\rFXX~lle4|Q;M From omnichannel to messaging to automation and CRM, we've gathered all of the best CX technology platforms in one place so it is easy for you . 0000119092 00000 n
Reporting to Ken Tuchman, TTEC's Founder, Chairman, and Chief Executive Officer, Mr. Erickson will lead over 40K employees to deliver the contact center of the future, today. Omnichannel technology that delivers personal CX at scale. TTEC embraces and is committed to building a diverse and inclusive workforce that respects and empowers the cultures and perspectives within our global teams. Exceptional customer experiences start here. Serving iconic and disruptive brands, TTEC's outcome-based solutionsspan the entire enterprise, touch every virtual interactionchannel, and improve each step of the customer journey. Complementing TTEC Digital is our TTEC Engage business, which handles millions of last-mile customer interactions on behalf of the world's leading brands. He also held senior executive roles at Concentrix, Xerox and most recently, Arise Virtual Solutions, Inc. "My passion for this industry runs deep, and is rooted my initial experience as a front-line contact center associate more than 30 years ago. This site uses cookies and by using the site, you are consenting to this. The TTEC Engage segment provides digitally enabled CX managed services; delivers omnichannel customer care, technology support, order fulfillment, customer acquisition, growth, and retention . Increase customer satisfaction, grow revenue, and reduce costs all at the same time? TTEC Digital, and our 1,700+ employees, pioneer engagement and growth solutions that fuel the exceptional customer experience (CX). Customer experiences, from marketing to sales and service, are now reflections of the brand. Reduce cost and improve CX with recommendations from your front-line employees. Tuchman continues, "I'm more excited than ever about our business. TTEC Engage - Digitally-enabled customer care, acquisition, and fraud mitigation services. What You'll Be Doing . from 8 AM - 9 PM ET. Learn what we've learned from a resource
from 8 AM - 9 PM ET. A reconciliation of these Non-GAAP financial measures can be found in the tables accompanying this press release. strategies for right now, Building for CX: End-to-end possibilities, Top customer service
Flexibility to leverage all workforce strategies to provide an optimized CXaaS delivery model. The company delivers outcome-based customer engagement solutions through TTEC Digital, its digital consultancy that designs and builds human centric, tech-enabled, insight-driven customer experience solutions for clients andTTEC Engage, its delivery center of excellence, that operates customer acquisition, care, fraud prevention and detection, and content moderation services. Your industry has its own set of challenges. TTEC has proven to be an industry leader in the pivot to a fully virtualized environment that redefines CX today and in the future. "Sean has repeatedly demonstrated throughout his career how extraordinary results can be achieved from combining talented and motivated teams with breakthrough technologies," said Ken Tuchman. TTEC Engage - Digitally-enabled customer care, acquisition, and fraud mitigation services Third quarter 2021 GAAP revenue for TTEC Engage increased 6.3 percent to $442.6 million from $416.4 . 0000194413 00000 n
Subscribe to TTEC's eNewsletter, Dialogue . Native CDP and native omnichannel together in one platform. The company's 62,700 employees operate on six continents and bring technology and humanity together to deliver happy customers and differentiated business results. Business transformation begins with innovative customer experience strategy and insights. Continuously promote a performance-driven culture and always work towards reaching for amazing. End-to-end customer experience as a service platform combines strategy, analytics, technology, and operations. Over his 30+ year career in the CX industry, which has spanned the globe, Mr. Erickson has led exciting cloud technology innovation in the contact center industry, building one of the first cloud contact center platforms. TTEC Holdings Inc. will hire approximately 450 people in the Kansas City area for sales and customer service jobs. We have searched the marketplace to find the best CX solutions to meet our clients and their customers' needs. r\a W+v%J+aW] v%* Given our sustained momentum and strong bookings, pipeline, and revenue backlog, it is evident that more of the world's most iconic and fastest-growing brands are embracing the differentiated TTEC value proposition. 0000001643 00000 n
About Us. TTEC Engage - Digitally-enabled customer care, acquisition, and fraud prevention services First quarter 2021 GAAP revenue for TTEC Engage increased 34.1 percent to $475.6 million from $354.7 . End-to-end customer experience as a service platform combines strategy, analytics, technology, and operations. The Companydelivers leading CX technologyand operational CX orchestration atscale through its proprietary cloud-based CXaaS (Customer Experience as a Service) platform. TTEC embraces and is committed to building a diverse and inclusive workforce that respects and empowers the culture and perspectives within our global teams. Faced with high call volume, a major bank deployed an AI-powered messaging solution, successfully deflecting calls, increasing employee productivity, and improvingCSAT. What You Bring to the Role. Privacy Policy. h1 04hJz\GMy~q` s
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TTEC Engage is a 60,000+ employee service company, with customers in more than 80 countries. Clarabridge Engage is now Qualtrics Connect. Our go-to-market platform is accelerating the adoption of our differentiated CX solutions and we continue to augment our organic growth with meaningful accretive strategic acquisitions. The Company delivers leading CX technology and operational CX orchestration at scale through its proprietary cloud-based CXaaS (Customer Experience as a Service) platform. 0000021388 00000 n
Working with a contact centre outsource partner provides numerous cost and innovation benefits while improving the customer experience. Learn about contact center best practices, industry trends, and innovative approaches to keep your customershappy. The experience economy has created an explosion of interaction volumes across a myriad of channels. 0000008880 00000 n
Eliminate friction and create value for your customers and employees. . Returning to TTEC, where he led North American operations in the early 2000s, he brings deep domain expertise along with a strong background in SaaS technologies, video chat, analytics, and consulting. H\n0y We combine leading technology partnerships and the CX expertise to enable your success. TTEC Engage Background: AT&T, Qwest, US WEST MARGARET MCLEAN SVP, General Counsel and Chief Risk Officer Background: CH2M HILL, Holme Roberts & Owen, LLP SHELLY SWANBACK TTEC Engage CEO, and President . With the acquisition of Clarabridge, the XM platform now includes the ability to understand emotion, . We estimate the first half - second half 2021 mix as follows: We estimate the Digital - Engage 2021 mix as follows: This press release contains a discussion of certain Non-GAAP financial measures that the Company includes to allow investors and analysts to measure, analyze and compare its financial condition and results of operations in a meaningful and consistent manner. Actual results may differ materially from those expressed in the forward-looking statements, and you should review and consider carefully the risks, uncertainties and other factors that affect our business and may cause such differences as outlined in Item 1A. Serving iconic and disruptive brands, TTEC's outcome-based solutions span the entire enterprise, touch every virtual interaction channel, and improve each step of the customer journey. About Us. What are two TTEC engage products? Get voice and digital working in harmony and gain operational and CX optimization with our Voice Channel Assessment. 0000054542 00000 n
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TTEC Holdings, Inc. (NASDAQ:TTEC) is one of the largest, global CX (customer experience) technology and services innovators for end-to-end, digital CX solutions. 0000003270 00000 n
Get voice and digital working in harmony and gain operational and CX optimization with our Voice Channel Assessment. delivers outcome-based customer engagement solutions through TTEC Digital, its digital consultancy that designs and builds human centric, tech-enabled, insight-driven customer experience solutions for clients and TTEC Engage, its delivery center of excellence, that operates customer acquisition, care, growth and digital trust and safety services. This site uses cookies and by using the site, you are consenting to this. 0000121239 00000 n
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Third quarter 2022 GAAP revenue for TTEC Engage increased 7.2 percent to $474.5 million from $442.6 . fSu+_\KpEU!@o7
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m_=]CTkt0[7OQx? And deliver CX at scale. Everything you need to reimagine your CX and make your customers smile. Non-GAAP Earnings Per Sharebetween $4.14 and $4.32. 0000028000 00000 n
We make it a point to make sure all our employees feel valued and . The Company's TTEC Digital business provides insight-driven, outcome-based and AI-enabled omnichannel cloud platforms and CX consulting solutions and its TTEC Engage business delivers operational . He will accelerate our progress, particularly in the areas of international expansion and world-class employee engagement, critical components of our growth strategy," said Shelly Swanback, CEO, TTEC Engage. Our industry specific CX solutions can help. hb``c``d`e` @16 @Nc@Y`U0Y /:p)!BJ 68W@Z 0000119952 00000 n
About Us. Written by George Maybach for Fintel ->. 0000008248 00000 n
Contribute ideas and improvements for software products . H\0X,R]C#pAT1g>
}wf'wvulcgE9Cem8gUeoi9m~ov.]oZ6zVe/6KZxmas/C1rGW.?U{zxPMf_%yiHZ:Ph~^R\S7`)u]RCA_+ With our customer experience BPO, technology, consulting, and analytics services, we deliver optimized customer care, tech support, sales, AI operations, and trust and safety solutions. Learn why we use cookies and how to manage your settings. "I am . We help companies reduce customer effort, enable contact center employees, and continuously optimize business outcomes through digital CX transformation to improve CSAT and lower total cost to serve. strategies for right now, Top customer service
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Customized solutions for startups and hypergrowth with a people-first approach, deployed in a flexible, agile model. and reduce cost to serve. Cision Distribution 888-776-0942 Locations. We make it a point to make sure all our employees feel valued and . With the intensifying focus on digital adoption, no one is more capable or ready than TTEC to help companies and their customers win in the experience economy. Restructuring and integration charges, net, Net income attributable to noncontrolling interest, Net Income Attributable to TTEC Stockholders, Net Income Per Share Attributable to TTEC Stockholders, Net Income Attributable to TTEC Stockholders Margin, RECONCILIATION OF NON-GAAP FINANCIAL INFORMATION, Asset impairment, restructuring and integration charges, Changes in acquisition contingent consideration, Adjustments to reconcile net income to net cash, Net cash provided by operating activities. trailer
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Environmental, Social and Governance (ESG), HVAC (Heating, Ventilation and Air-Conditioning), Machine Tools, Metalworking and Metallurgy, Aboriginal, First Nations & Native American, TTEC Announces Fourth Quarter and Full Year 2022 Financial Results, TTEC's Board of Directors Declared a Semi-Annual Cash Dividend. 0000024733 00000 n
optimize CX. We deliver automation solutions that streamline simple tasks so you have the time and resources to invest in the moments that matter. from 8 AM - 9 PM ET. Onshore, offshore, nearshore, or at home with virtual software, we equip clients with the facilities, people, processes, and modern omnichannel technologies that build value across every interaction on all channels. Elevate your sales team through sales outsourcing, including a customized growth services playbook. The Company's Engage business delivers digital customer engagement, customer acquisition & growth, content moderation, fraud prevention, and data annotation solutions. Disconnected systems create disconnected customer experiences. "wa =gf)`Fr3f$cF=:O>|:tOS*-}OR]C~a. 9197 South Peoria Street Englewood, CO, U.S.A 80112-5833, Do Not Sell or Share My Personal Information. The Company's vision of bringing humanity to customer and employee experiences through continuous innovation with talent, data, AI and emerging technologies resonates deeply with me. TTEC Digital segment is engaged in designing, building, and operating robust digital experiences for clients and its customers through the contextual integration and orchestration of customer relationship management (CRM), data, analytics, customer experience as a service (CXaaS . From strategy to design to installation and ongoing support, our curated set of best-of-breed technologies will simplify your life and improve your customers'experiences. 0000194296 00000 n
TTEC Engage contributes the vast majority of the company's revenue, and most of the sales are derived from the United States and Canada, followed by Philippines, Asia-Pacific and India. Our global IT organization of 1600 supports the entire enterprise that encompasses over 60,000 users across our Engage and Digital businesses. Specifically, important factors that could cause our actual results to differ materially from those indicated in the forward looking statements include, among others, are risks related to our business operations and strategy, including our strategy execution in a competitive market; our ability to innovate and introduce technologies that are sufficiently disruptive to allow us to maintain and grow our market share; our dependance on 3rd parties for our cloud solutions; the impact of COVID-19 on our business and our clients' business; risks inherent in our rapid transition to a work from home environment; our ability to attract and retain qualified and skilled personnel at a price point that we can afford and our clients are willing to pay; our M&A activity, including our ability to identify, acquire and properly integrate acquired businesses in accordance with our strategy; the risks related to our technology, including cybersecurity, the reliability of our information technology infrastructure and our ability to consistently deliver uninterrupted service to our clients; the risk related to our international operations; the risks related to legal impacts on our operations, in particular rapidly changing laws that regulate our and our clients' business, such as data privacy and data protection laws and healthcare, financial and public sector specific regulations, our ability to comply with these laws timely, and cost of wage and hour litigation in the United States; and risks inherent in our equity structure including our controlling shareholder risk, and Delaware choice of dispute resolution risks. mYBTn2[dhVar!#[i:2^/uszZT>lEd. H\@yZv/{
.qbR:1 1.|#=0I`%w]}C)\wO]3?RI9\iH?9IMm~m.=O~v[]NqzZ_Ke/6^K\1b9)mu?gY'on+. When it comes to your customers, only the best technology will do. Understand your customers on a deeperlevel. News Mar 2, 2021. Leveraging next gen digital and cognitive technology, the Company's Digital business designs, builds, and operates omnichannel contact center technology, conversational messaging, CRM, automation (AI / ML and RPA), and analytics solutions. 0000007838 00000 n
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To learn more visit us athttps://www.ttec.com. 0000156098 00000 n
Our award-winning training bots help improve onboarding, speed-to-proficiency, and contact center KPIs. 9197 South Peoria Street Englewood, CO, U.S.A 80112-5833, Do Not Sell or Share My Personal Information. Now, how cool is that? Learn why we use cookies and how to manage your settings. Optimize the voice CX channel in a digital-first world, Contact center workforce 101: IVR vs. chatbots vs. agents, Weathering the Storm: Investing for Long-Term Contact Center Success, Driving better CX through improved employee training, Break down back-office barriers and deliver better experiences, All the CX trends you need to know for 2023, Breaking down backlogs with back-office accuracy and speed, 10 predictions shaping the evolution of customer and employee experience, Drive growth working with a customer experience outsourcing partner, Contact Center Automation Tools and Trends. TTEC Holdings, Inc. (NASDAQ: TTEC), one of the largest, global CX (customer experience) technology and services innovators for end-to-end digital CX solutions, announced today financial results . Serving iconic and disruptive brands, TTEC's outcome-based solutions span the entire enterprise, touch every virtual interaction channel, and improve each step of the customer journey. And, one that helps you predict what will happen in the future. at texting them. {b6{nen;Wx5[.Q\zD~M,
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Founded in 1982,the Company'ssingular obsession withCX excellence has earned it leading client NPS scores across the globe. 0000002397 00000 n
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The result is a dizzying array of challenges for companies and government entities alike. 0000125548 00000 n
Our sales and revenue growth solutions help you acquire customers and increase customer loyalty and lifetime value. We combine leading technology partnerships and the CX expertise to enable your success. PR Newswire (US) Full Year 2022. As a Customer Service Representative - Automotive Enthusiast working remotely, you'll be a part of creating and delivering amazing customer experiences while you also #ExperienceTTEC, an award-winning employment experience and company culture. 3 years or more of data analysis experience or equivalent experience. 0000041483 00000 n
Regardless of the products . 0000012659 00000 n
Improve your business performance in any economic environment with our rightshoring and automation approach. TecHR Series TTEC Named #7 on Virtual Vocations' Top 25 Employer Partners for Remote Work in 2021. 9197 South Peoria Street Englewood, CO, U.S.A 80112-5833, Do Not Sell or Share My Personal Information. TTECs end-to-end Customer Experience as a Service (CXaaS) platform combines the technology, talent, and services to build effortless experiences for customers and employees alike. 0000009179 00000 n
TTEC Engage is a 60,000+ employee service company . 0000016806 00000 n
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TTEC Digital, and our 1,700+ employees, pioneer engagement and growth solutions that fuel the exceptional customer experience (CX). Environmental, Social and Governance (ESG), HVAC (Heating, Ventilation and Air-Conditioning), Machine Tools, Metalworking and Metallurgy, Aboriginal, First Nations & Native American, TTEC Announces Fourth Quarter and Full Year 2022 Financial Results, TTEC's Board of Directors Declared a Semi-Annual Cash Dividend. 0000116041 00000 n
Non-GAAP Operating Income marginsbetween 12.0 and 12.4 percent. 0000007921 00000 n
TTEC Holdings, Inc. does not undertake to update any forward-looking statements. Our end-to-end CXaaS platform combines strategy, analytics, technology and operations. Then manage and measure it all through a single platform to grow customer lifetime value. One that tells you what happened in the past.