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We coach each other on sales techniques and share success stories. Candidates applying for Shop Assistant had the quickest hiring process (on average 5 days), whereas Hospitality Partner roles had the slowest hiring process (on average 21 days). They keep employees motivated to do a great job and ensure they are on top of their KPIs. I have seen the uniforms worn by the retail employees at Waitrose and see that it adds a strong level of professionalism. ", "If a coworker failed to show up for their shift, I would pick it up if possible. I have three copies of performance reviews and letters of recommendation for your file if you would like them. Thirdly, our interview guides and training just work. Be the first to find this interview helpful, - Newcastle upon Tyne, United Kingdom Area. You can ask the interviewer to describe their management style if you wish. Really welcoming and straightforward, the interviewer was friendly. You will get the best work from me if I am being treated with respect and feel appreciated.". ", "In the past, I have worked best with managers who are strong mentors but also offer autonomy when it comes to the tasks they know I am well versed in.". ", "I am able to commit to the hours as shown in the job description and am available outside of college times. I also helped her by holding her baby while she put the stroller away. How to Answer: Why Do You Want to Work Here? Waitrose Interview Questions and Answers 1. If security needed to be called, I would do so. The interviewer hopes to hear that there is no reason not to hire you! Fox News host Tucker Carlson argues Democrats don't care who occupies elected office as long they can have power on Friday's broadcast of 'Tucker Carlson Tonight.' You had a group task to do, and then an individual interview with a manager. I went through a nasty divorce, and our house went into foreclosure. I did not miss one work day last year or the year before. I took two years of communications courses in college and have honed my verbal and written communication skills over the years. If you gave notice, were laid off, or fired, describe the circumstances behind your leaving. ", "I think uniforms are a great way to provide a feeling of unity in the workplace. It costs quite a bit of time and money to conduct reference checks, so they want to know ahead of time if there will be a reason for you to be disqualified as a viable candidate. Had to do a task, too. I love your products, and your company culture seems great, too. We have eliminated all risk for you. I ask them if they have questions, I actively listen, and I am great at reading body language. To make yourself stand out, thank the interviewer at the beginning of your response for letting you ask questions. At Waitrose, we pride ourselves on delivering outstanding customer service and care. I was sick for two days, and a note from my doctor accompanied those. Waitrose interview details in Slough, UK: 46 interview questions and 36 interview reviews posted anonymously by Waitrose interview candidates. I feel that having a satisfied customer is most important, and sometimes refusing a return is not worth the bad word of mouth or risk of negative online reviews. Well structured and flexible: few questions about how to deal with difficult situations and how to deal with team work. Find a Great First Job to Jumpstart Your Career, Stand Out From the Crowd With the Perfect Cover Letter, How to Prepare for Your Interview and Land the Job. If I could express a preference, I feel that I am best with a manager who allows me autonomy while still investing time in me through mentorship and training. If you are successful you'll be asked to select interview date. I am available to work whatever schedule I am given and am happy to work overtime as well. Be sure to end your response on a positive note and tell the interviewer how you are excited to have the opportunity to interview for the position with their company. Talk to the interviewer about your interest in gaining a leadership role down the road. Most Waitrose job postings have many job duties you will be asked to perform. I have an excellent letter of recommendation if you would like a copy for your records. They want to hear that you plan to avoid being late to work and that you call your supervisor if you are going to be tardy. Who has created the answers to the interview questions? This is the company I see enjoying a long career with, and I am excited about this opportunity.". Employees interested in future leadership roles generally have a strong work ethic and are more motivated to succeed than their coworkers. After this discusses hours I was available to work and when I could start. The process took 3 weeks. When there is a problem in the workplace, I am the one people seek to resolve the issue. I looked at many job postings and interviewed some carefully selected places, but you are my front-runner. If this happened on my way to work, I would call ahead of time to ensure someone could cover my shift. She had a stroller, a couple of kids, and a lot of bags to carry. Yes! "I have worked with many personalities and management styles with great success. I interviewed at Waitrose. They asked basic questions which were simple and easy to answer. Great response; an interviewer will appreciate your willingness to be flexible contingent on school responsibilities. I believe this will help my confidence grow and my sales skills as well.". Tasks required are mainly focused on show how you can organize stuff. My written communication skills are exceptional, as well.". It's okay to discuss your hobbies and interests but keep it brief. While I have never created displays, I worked for three years with a florist and learned how to create beautiful bouquets. Loss prevention initiatives are incredibly important in the retail sector. Try and focus on related work experience. After identifying three qualities that make you an excellent fit for the role, explain why these qualities will benefit Waitrose if hired. I always try to arrive 15 minutes early, but unforeseen circumstances can arise. Whatever the reasonor no reason at allyou can have a full refund if this training isnt right for you. ", "I have two copies of letters of recommendation if you want them for your file. I learned a great deal during that time. Interview Questions. "I can be productive in most work environments, so long as the mentality is positive and teamwork is encouraged. Focus on being direct and honest, and explain why you left your last place of employment. Have a question or concern? How would you deal with an angry or frustrated customer in store? One time a situation did not go the way you expected, How would you deal with a customer complaint, Asked how I would deal with workplace situations, Tell us about a time you adapted your style to suit someone else. Our Update History for Waitrose. Tell me about a time you worked in a team. No pressure at all. You had a group task to do, and then an individual interview with a manager. If there is anything in your schedule that may hinder your availability, be sure to address this. Thank you so much for this!Honestly this information gave me a sense on how to handle my interview as well as improve my interview skills. ", "I am currently making ?14/hour with two bonus opportunities. They manager was kind and understanding. "My ideal employer brings charisma and passion to their work. The interviewer asks this question to see that you have read the job description in its entirety and determine what aspect of the role you like the most. We all know interviews are stressful and competition is intense. I used to work at Waitrose and my former manager told me she really liked my answers on the online tests, so obviously they take everything into consideration as it is the managers who decide if you get an interview. In my current position, the hours are great, my coworkers are nice, and I receive fair compensation.". I have a well-maintained vehicle, and I am comfortable with the amount of travel required to get to work every day. If there was a specific problem with a product or item, I would share this with my supervisor or Team Leader so he or she could then investigate the matter further.. Felt like a formality rather than a real test of an interview. They will think that it is respectful and it shows you have good manners. A job search isn't just a one-sided hunt. And second, are there any required qualifications you do not see on my resume?". All of our products and resources are protected by our 30-day no questions asked money back guarantee. "Whenever I have had a supervisor who does not properly communicate with me, I try to learn their communication style and emulate it. Performance incentives can be very motivating. Then once got through that stage. Talk to the interviewer about any times you have been required to wear a uniform and your thoughts on this. ", "I am very committed to my employer and am only absent in events of sickness or the odd family emergency. What skills do you possess that you think would be an asset to our team? 2023 PassMyInterview.com. "I am best motivated through the occasional words of praise and recognition for a job well done. The questions were easy to answer on the spot and required little to no preparation. Tell me what you know about the Waitrose supermarket brand in respect of our core values and ethos? TIP #1 Waitrose are renowned for high-quality goods and services and pride themselves on being an outstanding employer and customer service provider. Most places I have worked for have policies in place for these types of scenarios, and I am happy to follow the procedures put in place by Waitrose.". The more you can find out about Waitrose, the better. Having studied the job description for this role, I feel I have the required skills, qualities and attributes to not only perform the job to a high standard, but to also maintain the standards you expect of your employees and partners. Focus on describing the attributes that make you a great employee and how they will benefit Waitrose if hired. Perhaps another store in future. ", "I have had great supervisors in my previous positions; however, if faced with a communication challenge like this, I would ask the supervisor how I could improve communication between us. Well structured and flexible: few questions about how to deal with difficult situations and how to deal with team work. It is incredibly important to research the company's core values and mission statement before your interview. ", "I have a transformational leadership style. The hiring process at Waitrose takes an average of 21.05 days when considering 42 user submitted interviews across all job titles. I gave two weeks' notice and left the company on good terms.". You cannot force others to communicate with you in a way you would always prefer. Super nice interviewer and easy questions. Share with the interviewer how you would like to be recognized for your hard work. There were scenario based questions but with lots of others stemming off them. Be open and honest. This is your opinion, and you can answer how you would like. Thank you so much! I was late to work only once last year due to a snowstorm that stalled all of our employees' commutes - including those with personal vehicles. You had a group task to do, and then an individual interview with a manager. Copyright 2008-2023, Glassdoor, Inc. "Glassdoor" and logo are registered trademarks of Glassdoor, Inc. "I have solid communication skills and feel this skill is one of my greatest strengths. Talk to the interviewer about your past year's attendance at your previous job. The interview was quick and simple. I understand that retail can be challenging because of the multiple personalities you are faced with daily. Tasks required are mainly focused on show how you can organize stuff. TIP #5 At the end of your Waitrose interview, you may be given the opportunity to ask the panel some questions. Once I was late due to a terrible snow storm, and I notified my supervisor of the situation, so it was not an issue. All rights reserved.PassMyInterview, Suite 4, 2 Mount Sion, Tunbridge Wells, Kent, TN1 1UETerms & Conditions | Privacy Policy. It is a subsidiary of John Lewis Partnership. I feel that my retail marketing education, as well as the fact that I am bilingual, makes me the best candidate for this role.". Of course, you want to review the job announcement and research Waitrose beforehand so you are not asking questions that could be found during your research. That shows you are proactive and value workplace relationships and communicating with others. If you are a college student or have another outside obligation that will hinder you from working a specific day, let the interviewer know during your interview. If you disable this cookie, we will not be able to save your preferences. Even if the hiring manager describes their management style, it does not mean every manager will lead the same way. This position was also my favorite because it was such a great challenge. This employer has claimed their Employer Profile and is engaged in the Glassdoor community. In my current position, we have a leaderboard, and I like that concept because it creates a healthy bit of personal competition for me as well. What is your most important success so far? Focus on describing what form of reliable transportation you will use to get to work if hired. The interview process was easy and enjoyable. Tell me about a time you worked in a team. Interview questions and answers were first added on July 30th, 2018, 1 community answer was added by Lauren McCabe on October 31st, 2019, 304 questions and/or answers were updated by Krista Wenz on September 13th, 2022, Checked for grammar and spelling mistakes by Ryan Brown on September 13th, 2022. Common stages of the interview process at Waitrose according to 1,343 Glassdoor interviews include: Glassdoor has millions of jobs plus salary information, company reviews, and interview questions from people on the inside making it easy to find a job thats right for you. Heres the FULL LIST of interview questions for the WAITROSE INTERVIEW: Waitrose has an exceptional, high-quality presence in all of its stores. Let the interviewer know you are aware of the need for a flexible schedule and that you can work any schedule they need. They have approx 230 branches across the company and are still expanding. The hiring manager wants you to rate your skills from 1-10. The interview process was easy and enjoyable. What is the interview process like at Waitrose? Very laid-back, almost forgot I was in an interview. After this discusses hours I was available to work and when I could start. Full Suggested Answer & Detailed Response, Question 8, Candidates interviewing for Finance Manager and Customer Service Assistant rated their interviews as the hardest, whereas interviews for Store Assistant and Night Stocker roles were rated as the easiest. If you have examples of displays you have created, be sure to share that with the interviewer now. I went today and got the job on the spot! Tasks required are mainly focused on show how you can organize stuff. This online course has been used by 100s of job seekers to help their successful interview preparation. This question determines if you can function well in a competitive environment. After describing the environment you dislike working in, end your response on a positive note. Get all 12 interview questions and suggested answers for your Waitrose Interview, plus FREE bonus access to our bestselling online interview training course, which contains over 50 powerful video modules to quickly get you interview ready (and they work for ANY interview). ", "Just yesterday, I had a customer make a purchase and noticed that she was struggling with her bags. Involved working through a simple task with 3 others, then going for a short one on one interview with a manager. It was fast and easy, asked several questions and had a group part before. Sent to your email inbox within seconds of your order being placed. ", "I hope never to be late! Full Suggested Answer & Detailed Response, Question 7, ", "I understand this role will include working evenings, weekends, and holidays. Explain how you provide excellent customer service. While I feel that Waitrose's 30-day return policy is more than fair, there may be situations where a customer could not return the item in that time frame. Perhaps you like to receive gifts, financial perks, public recognition, kind words, or title promotions. Asked 24 October 2017. I interviewed at Waitrose. The group task will be a situational one with a scenario to answer, and the solo interview is with a set number of questions. I feel confident that, if you hire me in this role, you will be very happy with my performance, contribution to the wider team and my ability to uphold the strong values Waitrose adheres to., First and foremost, I would follow my training and the Waitrose principles in regard to customer service and care. What is your most important success so far? ", "This job will fit perfectly surrounding my school schedule. Tell the interviewer why this particular job duty excites you. If the organization implemented the change, describe the results from that change. One time a situation did not go the way you expected, How would you deal with a customer complaint, Asked how I would deal with workplace situations, Tell us about a time you adapted your style to suit someone else. ", Our Professional Interview CoachLauren McCabe Reviewed the Above Answer. First is the psychometric tests followed by a group interview and then a solo interview. Full Suggested Answer & Detailed Response, Question 11, What plans do you have over the coming 5 to 10 years? PassMyInterview, Suite 4, 2 Mount Sion, Tunbridge Wells, Kent, TN1 1UE. "If I had an aggressive and disrespectful customer, I would calmly ask them how I could help. I know how to deliver amazing customer service, have excellent interpersonal skills, and have been the top cashier for the past six months in my current role. 4 answers . We do this by creating interview questions that we think you might be asked. TIP #2 During your Waitrose interview, we advise that you focus on demonstrating the core qualities and attributes of customer service, working hard under pressure, strong attention to detail, resolving customer complaints and queries, being a positive team player, having a flexible approach to work and also going above and beyond what is required for customers when needed. My dad got rear-ended one time when driving me to school. ", "My most challenging position, and also my favorite position, would be my current role as a customer service representative with company ABC. Assure the interviewer there is no reason why they shouldn't hire you. If you have worked in another industry, describe your job's most challenging and favorite parts. Proper planning will get you far, but sometimes life happens, and you'll need a plan B. What would you do if you didnt get on with someone in your team? Hurts discussed many things in the video, but the most . Avoid speaking poorly of any previous managers or organizations. Describe a stressful situation at work and how you handled it? There is no reason why you should not hire me.". Do you have a process in place for reporting these types of situations?". Common stages of the interview process at Waitrose according to 7 Glassdoor interviews include: Glassdoor has millions of jobs plus salary information, company reviews, and interview questions from people on the inside making it easy to find a job thats right for you. I applied online. I would love to work for a company with such a great reputation and ethical business practices. I was invited to a teams online call to talk with a manager, and basically have a virtual interview. Why do you want this job and what can you specifically bring to the role? No pressure at all. Learn more here. Suggested answers verified by our panel of interview experts. Of course, I would not be telling the truth if I said there wasnt the appeal of you being local to where I live, but there are other supermarket stores in the local area, and I would not choose to work there. Be specific, and be sure to keep the conversation positive. Most retail positions require a wide range of hours, including evenings, weekends, holidays, overtime, and split shifts. Glassdoor has millions of jobs plus salary information, company reviews, and interview questions from people on the inside making it easy to find a job thats right for you. Focus on asking questions specific to the role you are interviewing for or the company culture and work environment. The interviewer wants to hear that you can work in different types of situations but that you do not need close supervision. QUESTION Waitrose has an exceptional reputation within the industry. If I have a question or require assistance from my supervisor, I do not hesitate to ask them.". If you have an example from a previous job, use that in your response. Glassdoor has millions of jobs plus salary information, company reviews, and interview questions from people on the inside making it easy to find a job thats right for you. Was quite a while ago now. ", Written by Krista Wenz on September 13th, 2022. This online course will instantly be free for you to access for 30-days. Describe a time when you completed a difficult, time-sensitive task whilst under pressure. I found it challenging because it was a different industry than I was accustomed to. I feel this job is right for me, at this point in my career, because it offers an opportunity for me to utilize my recent education in Communication while allowing me to advance in my management skills. After everything we have gone over in this interview, do you have any hesitancy in offering me the position? I interviewed at Waitrose (London, England) in Aug 2020 Interview A one-to-one interview that included both behavioural and technical questions, which are tailored for STAR-style responses. You want to avoid saying you have nothing to learn from Waitrose. Interview questions and answer examples and any other content may be used else where on the site. What is your most important success so far? Yes, I do have a couple of questions. Think about some of the variables in your life that could affect your ability to arrive on time for work. Cookie information is stored in your browser and performs functions such as recognising you when you return to our website and helping our team to understand which sections of the website you find most interesting and useful. First is the psychometric tests followed by a group interview and then a solo interview. This is so helpful. Talk to the interviewer about your feelings regarding performance incentives. I also appreciate that you allow yourself and your employees to be themselves while working as a team. Copyright 2008-2023, Glassdoor, Inc. "Glassdoor" and logo are registered trademarks of Glassdoor, Inc. ", "I am very comfortable working independently. Discuss with the interviewer why you want to make a change and how this particular role fits well with the changes you seek. I am also open to additional hours when I am not engaged in my college classes and coursework.". When researching the company, you must have found several reasons why you want to work for them. You may or may not like performance incentives. You might wrap it up by sharing that you are customer-focused, have a proven employment record, and have excellent references. Perhaps you helped your manager with their workload, offered to help a customer with their purchases, or covered a shift for a coworker when they had a sudden, unexpected family emergency. Thereafter, its just 27+vat per month. "I would be very excited about obtaining a role in leadership within Waitrose in the future. I explained the situation to my teacher when I got to class. Q3. Be the first to find this interview helpful. In addition to handling change, the interviewer wants to see if you can recognize when change is required and be confident enough to present that to your organization. One time a situation did not go the way you expected, How would you deal with a customer complaint, when in the past have I shown time management, Tell me an example of when you received a good customer service, describe your experience and how would you apply that experience to working in this company. I do best in a supportive environment with room to grow, the ability to ask questions, and healthy coworker relationships. In addition to upholding the strong values and ethics of the Waitrose brand, you will also be required to demonstrate outstanding customer service and care, have a flexible approach to working, be able to work well with other employees and partners, be able to resolve customer complaints, demonstrate great attention to detail, make decisions in the best interests of the brand and also potentially work unsociable hours if and when required. 2. Before your interview, research Waitrose's leadership style online. If you have not had the opportunity to make a suggestion regarding a change in the workplace, be honest in your response. Be complimentary of yourself - now is not the time to be super humble. Examples of good questions are asking the interviewer how you performed in the interview or if you need to clarify anything, asking what the interviewer likes most about working for Waitrose, or if they have any hesitancy about hiring you. Had to do a task, too. The hours were just not right for me in the end which is a shame. Even if you're not expected to drive for the job, you will need to have some form of reliable transportation. Be sure not to mention names and end on a positive note. There were scenario based questions but with lots of others stemming off them. If you have conflict-resolution training for dealing with rude customers, be sure to mention that in your response. ", "I have some dispute resolution training from my previous retail position and fully believe that flexibility needs to be offered in extreme situations. I like to be pushed beyond my boundaries. Candidates applying for Shop-floor Assistant (Christmas Temp) had the quickest hiring process (on average 1 day), whereas Graduate Trainee roles had the slowest hiring process (on average 150 days). Glassdoor users rated their interview experience at Waitrose as 78.0% positive with a difficulty rating score of 2.60 out of 5 (where 5 is the highest level of difficulty). So I recently applied for a part time job at waitrose! Copyright 2008-2023, Glassdoor, Inc. "Glassdoor" and logo are registered trademarks of Glassdoor, Inc. ", "If the customer is being physically aggressive towards myself or coworkers, I would call security immediately while making sure we are safe. Tie these desired qualities into your answer to display you are a fit for the role. 5 TIPS FOR PASSING THE WAITROSE INTERVIEW! During my research in preparation for this interview, I studied your website, and I have been especially concentrating on your customer service guidelines. Let the interviewer know that you have the creative skills necessary for their merchandising and displays. ", "Yes, I have extensively researched your company and closely identify with your five core values. Some individuals prefer a close working relationship with a lot of accountability, while others prefer space and autonomy. The group task will be a situational one with a scenario to answer, and the solo interview is with a set number of questions. Waitrose is the supermarket division of the John Lewis Partnership. If you cancel before the 30-day trial ends, you will not be charged.