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Which doesn't make sense because 1) we never met her in person, and 2) I was there only with my girlfriend, so how could we be meeting up with friends? If you notice in your credit card statement a duplicated charge, you must request a cancellation and refund by sending an e-mail to customerservice@xcaret.com explaining in detail the duplicated charge, the name that appears in your reservation and the date of visit. The product is available to purchase at least 24 hours before you visit the park or tour. A seven Zip-line circuit which includes the tallest in the Riviera Maya. Ingredients, flavors and textures invite you to live a story told by the best Culinary Group in Mexico, which will delight your senses through brilliant recipes at the hands of true flavor artists. Everything about the hotel was excellent. Xcaret Welcome to the best of our country at Mexico's Majestic Paradise with more than 50 natural and cultural attractions for the whole family. We recommend you get here early so that youll have time to do everything and also, to make the best out of unlimited consumption of our energy-boosting buffet and drinks. All your photos at the best price! Every morning, around six, I saw the same young man, about 20 years old, report to Work. However if at the end of the day there are not so many people, then, youll have the chance to re-engage in an activity. Each park has its own price for the photos pass. BUY THE PHOTO PASS! Zipcode 77500. The Mexican decoration and the different organic amenities will immerse you into carefully crafted spaces that will make your stay unforgettable. We arrived very early and rooms we not ready so we were given our bracelets and immediate access to all of the amenities. All journeys take 45 minutes. ~11.96 miles northwest of Middleton center, ~35.43 miles southwest of Middleton center, ~39.06 miles southwest of Middleton center, Doubletree by Hilton Boston North Shore - Danvers, Doubletree Boston Andover Hotel in Andover, DoubleTree by Hilton Hotel Boston - Bedford Glen, Doubletree by Hilton Boston Logan Airport Chelsea. Take advantage of the business center, free WiFi in public areas, and free airport shuttle. Book today and enjoy all the All-Fun Inclusive benefits that are part of the experience of living Mexican art. If you hired a tour and already have a wheelchair, please call our contact numbers and give us notice of your visit to provide the best care for you. The Park doesn't close for bad weather, only in case of a storm or a hurricane alert, in which case your visit will be rescheduled. I mentioned in the fans of Hotel Xcaret Facebook community that one employee impacted my vacation tremendously and I dont know his name. Dear Jeff D,First and foremost, we would like to thank you for taking the time to share your feedback with us. If you could be so kind to contact me by sending me a private message through this media or by providing me with an email address I can reach you at, I will be delighted to personally follow up on your experience.We hope you can give us the opportunity to regain your trust in a near future. But we purchased the photo package 2 parks & the hotel. more. Yes, at the Stalactite River Swim, the use of life jackets is mandatory. Lock in the lowest price from these sites. You must present the credit card (or copy on both sides) used for payment, on the contrary you will not have access to the park and will be losing your purchase. Thank you for contacting the Photo Department at Experience Xcaret. Is there any type of refund and/or cancellation. All activities are optional and, at your arrival, youll be given the chance to select those which you want to do and those you dont. Depending on the operation, transfer could be in a van or luxury bus. When purchasing the Photo Pass product, visitors to the parks and tours by Grupo Xcaret can use all the AutoPhoto points at the park(s), the pictures by photographers (including recreational activities), or both. Saturdat to Sunday from 9:00 to 15:00 Hours. Within Mexico. Service at every restaurant was never short of perfection. They did an AMAZING job with the photos at all 5 parks . How do you remove the watermark from the photos? Additional terms may apply. 10 Ave South 10, Playacar, Playa del Carmen, Constituyentes Ave. LB, Gonzalo Guerrero, Playa del Carmen, 5th Avenue and 34 St. North, Playa del Carmen. The following document available for download is an Authorization of Printing and Reproduction of Photographs officially issued by Grupo Xcaret. Does admission include transportation service? 2003-2023 Lexyl Travel Technologies, LLC. Yen (JPY): Visa, Mastercard, American Express, Diners, Discover, JCB and Paypal. If you want to check our current promotions, visit here. Unlimited non-alcoholic beverages (coffee, chocolate and fresh flavored waters). This hotel features a restaurant, a 24-hour gym, and a bar/lounge. Our search will also list discounted Middleton, MA lodging that have a comparable rating of a Doubletree Hotels. Can I participate in an activity more than once? Colombian Peso (COP): Visa, Mastercard, Diners, Discover, JCB. At what speed does the zip-line travel and how long does a single journey last? Your link has been automatically embedded. Si visitaste nuestros Parques: foto@xcaret.com Si visitaste nuestros Hoteles Xcaret: fotohoteles@xcaret.com Horario de atencin: Lunes a Viernes de 09:00 a 19:00 Horas. Youre getting a reduced rate because this partner is offering a discount when you book from a mobile device. What happens if I forgot my download code? Where is the photo that I downloaded located? Monday to Sunday from 8:30 a.m. to 10:00 p.m. *This park does not require a reservation. Their eco-integrating design and premium amenities make them unique. Their eco-integrating design and premium amenities make them unique. Operating hours: Saturday to Sunday from 09:00 to 15:00 Hours. If I am a foreigner, what can I submit besides FM2 or FM3 to validate that I am a Quintana Roo resident? If youre a minor, you can ask an adult to drive you. Once you choose to remove the water mark you wont be able to change the experience, youll be choosing only from the photographs included on the purchased package. I would make a point to visit whatever bar Adal is tending the next time I visit. Carretera Chetumal-Puerto Jurez, Km. How does the discounts purchasing in advance apply? Children under 4 years free. de C.V. We use own and third-party cookies to improve your experience on our website. "Its a great place to stay . Operating hours: Saturday to Sunday from 09:00 to 15:00 Hours. By We kind of had two check-ins, as we got there a bit early before our room was ready. Customer Service. Operating hours: Saturday to Sunday from 09:00 to 15:00 Hours. An adults-only boutique hotel, where quality, beauty of the surroundings and warmth introduce Mexico in an intimate and sublime way. 2.- A list of the albums that are included in your package will be displayed. It was a fantastic location for us. Enjoy the best of Mexico included in this sophisticated hotel that surpasses the traditional All-Inclusive hotels with its All-Fun Inclusive concept. Remember that we will always be available to offer you in each stay, the best of Mexico included!Sincerely,Jorge DucoingHotel ManagerHotel Xcaret Mexico. The ALL FUN PASS Is definitely worth it if you visit multiple parks a day, but it can be exhausting which lends to the high cost but I belive the true value would be if you were a family of 4, 2 adults and 2 children. Sorry, we dont have Travel agents discounts in Xplor. Sol (PEN): Visa, Mastercard, Diners and JCB. What is the minimum age allowed inside the park? A 2-park package to enjoy the most authentic side of Mexico at Xcaret. At the end of your stay, you can buy the photos at the store Tienda de Fotografia. Just a weird housekeeping issue I guess we had. Each photo downloaded is a JPG file, and the videos are MP4. If you have an account, sign in now to post with your account. They let us keep our bags in a secure room (even the luggage room looked like a 5-star hotel)and showed us downstairs to the Mercado, which was one of their main buffets, Mexican-market style. Business travelers can take advantage of the business center. Valet parking, a 24-hour business center, and a garden are also offered. Copyright Experiencias Xcaret Hotel S.A.P.I. What types of files are the photos that are downloaded? If you visited our Parks: foto@xcaret.com If you visited our Xcaret Hotels: fotohoteles@xcaret.com Operating hours: Monday to Friday from 09:00 to 19:00 Hours. per night. If you buy multiple parks, the pictures taken at the hotel are included for free. Round-trip transportation to Cancun plus ferry to Isla Mujeres are included. Other small things that kind of irked me were: our toiletries never got refilled. As an All-Fun Inclusive hotel, your booking includes admission and transportation to our parks, premium dining experiences, shuttle to the . The download code is valid for 30 calendar days from the date of purchase. Col. Centro, Playa del Carmen. Help us preserve and care for our ecosystem! Circuit of 3.4 miles of jungle and caves driving an Amphibious Vehicle. We certainly appreciate receiving your comments that the service afforded to you during your stay was the best you have ever experienced in Mxico! The Unlimited Xcaret Xperience package (UXX) is designed only for guests of this hotel, and provides them with unlimited access to Xcaret Park during their entire stay and the ability to enjoy more than 40 exhibits and attractions in the world-renowned Xcaret eco-archaeological park. *Original Review Below*!!!!!! I really recommend this Hotel. How much time do I need to visit all the spots in the Park? Two circuits of 3.1 miles of jungle and caves driving an Amphibious Vehicle. Due to the nature of the product we offer, you always have the possibility to view the photos. Dear Valerie149,First and foremost, we would like to thank you for taking the time to share a detailed feedback from your experience at Hotel Xcaret Mexico. Xcaret: DO NOT MISS THIS PARK!! No, in Xplor the use of snorkel equipment is not necessary, thats why we dont offer it. A full-service spa, 4 restaurants, and an outdoor pool are all featured at this smoke-free hotel. The photo package includes service for the parks and tours chosen by the client at the moment of purchase, considering the number of visitors and the number of parks on its selection. All rights reserved. Very Good 4.0 /5 Review Score More Details. you must have at hand your bracelets, the number of your helmet, the room number and the date of your visit or stay Months without interest, only with major participating bank cards issued in Mexico. For more information, please consult our list of products and services found in the Price list section of our website. Are there discounts for teachers or students? Operating hours: Monday to Friday from 09:00 to 19:00 Hours. No, our Park tickets are not exchangeable for other products. Enjoy delicious breakfasts and meals in El Troglodita restaurant, open from 11:00 a.m. to 5:00 p.m. What is your Cancellation/ Refund policy? If you buy the 'PHOTO PASS', it applies only for the Xcaret, Xplor, Xplor Fuego, Xel-H, Xoximilco, Xenses, and Xavage parks, plus the Xenotes Tour. Yes, you can contact the photography customer service center. Can I change my admission to Xplor for another park or tour of Grupo Xcaret? Xplor Park opens from Monday to Saturday, from 9:00 a.m. to 5:00 p.m. Official ID of the visitor on the reservation (original). Canadian Dollar (CAD): Visa, Mastercard, American Express, Diners, Discover, JCB and Paypal. Departure and arrival points of all activities can be found in the center of the park, therefore distances between activity spots are very short. Thank you for contacting the Photo Department at Experience Xcaret. We will be delighted to assist you!Sincerely,Jorge DucoingHotel DirectorHotel Xcaret Mexico. and that option in not available via online purchase. During our stay we took advantage of all of the parks included, and enjoyed the Xichen Deluxe tour, as well as the Coba/ Xel Ha combined tour. 800 yards of a cavernous adventure through flooded caverns, jungle paths and aquatic slides. What is the price admission to Xplor Fuego for children? What are the necessary physical conditions? Get exclusive information in your e-mail: If you have a valid reservation, you can make your. Guatemalan Quetzal (GTQ): Visa, Mastercard and Diners. I will not repeat everything that has already been said. Outside Mexico. Mexico's Majestic Paradise has more than 50 natural and cultural attractions to make your day unforgettable: shows, underwater rivers and much more. Re: Xcaret: photo pass worth it? Dear Katie F,What a great five-star review to read, we are absolutely thrilled that your All Fun Inclusive experience was just wonderful. Pick up at the airport could not have been easier. It does not include photographs of dolphins activities, Photo Drone, Photo Xunset, or archaeological sites. Traveling on business? Can I submit job credentials and/or payroll to enter as a Quintana Roo resident? Outside Mexico. She even offered advice on when to arrive at a restaurant my daughter was interested in trying, to avoid bigger crowds. Fill out this form and one of our agents will follow up on your request. Can I pay with credit card or debit card of a person not included in the visit? How do I find and download the photos from the website? Xel-H We can provide it to you if you have your purchase receipt. Does not apply for guests at Xcaret Hotels (Hotel Xcaret Mxico, Hotel Xcaret Arte and Casa de la Playa). Outside Mexico. Clear editor. You can also enjoy the rivers without swimming in other activities like Rafts or the Underground Expedition. Thank you once again for your glowing review and we do hope to have the pleasure of welcoming you back to to Hotel Xcaret Mxico.Our colleagues really do take the greatest pride in ensuring each and every guest is made to feel special, and to deliver memorable levels of personalized service; it is always so pleasing to hear we have got this correct, and helped to create such a memorable experience during your stay.We look forward to welcoming you back to Hotel Xcaret Mxico on many more occasions.Sincerely yoursJorge DucoingHotel DirectorHotel Xcaret Mexico. Paid for in US $ we received the hotel photos only. 6 years ago Save "Reservations cancelled with more than 2 days in advance before the booking date are subject to a 10% administrative fee; from 2-0 days or in case of no show, reservations are non refundable. And we are going back again. The best of a home combined with the best of a hotel. Should you decide to come back to this destination, please do not hesitate to contact us through this media, as we will be delighted to arrange every detail of your stay with us, to ensure you take the best of Mexico with you.Sincerely,Jorge DucoingHotel DirectorHotel Xcaret Mexico, This is the version of our website addressed to speakers of English in the United States. Kukulcn Blvd, Km 1.5, Cancun Hotel Zone. Operating hours: Monday to Friday from 9:00 to 19:00 Hours. We can provide it to you if you have your purchase receipt. I will not repeat everything that has already been said. Free Cancellation. Fill out this form and one of our agents will follow up on your request. New activity: Underground Expedition. I left my fanny pack there and they found it for me, and a staff tracked me down at the commuter station (Back Bay 5 min walk) because I left my hat in the room as well. If you purchased online you have access to the special ticket booth. Rest areas, dressing rooms and restrooms. Prices and availability subject to change. After visiting with colleagues in the spring, I knew I had to bring my family back. You can post now and register later. Do you have scooters on rent inside the park? Please verify the policy to change the date of visit or cancellations. Adal at the casa Viento bar was not only a fantastic bar tender, (his drinks were the best I had all week,) but he was a delight to speak with. No problem! If you visited our Xcaret Hotels: fotohoteles@xcaret.com DoubleTree by Hilton Hotel Boston - Westborough, Next: Show All Available Comparable Hotels with Pricing, Andover Bird Sanctuary (Moncrieff Cochran Sanctuary), Addison Gallery of American Art hotels/motels, Tewksbury Hospital (Massachusetts State Infirmary), Hotels close to Lawrence Heritage State Park, Hotels close to John Greenleaf Whittier Homestead and Museum, Hotels near Boston National Historical Park, All Doubletree Hotels in or near Middleton. My daughter wanted to go back to La Cantina on our final night at the resort just to see Roberto again. Xcaret Hotel Mexico) We sat in for the 90min presentation, which was . Get your Photo Pass and take home all the pictures of your experience at a special price. MarieSamSanchezPhoto Schedule: Monday to Friday from 8:00 a.m. at 11:00 p.m. | Saturdays and Sundays from 8:00 a.m. at 10:00 p.m. Quintana Roo local time. The photo stations are usually distinguished by colorful exteriors surrounding the photo pass camera and when guests simply scan their bracelet at these stations, a photograph is taken -- which can be later be viewed at that particular theme park or at the resort. Wyndham Boston Beacon Hill. Yes. There are a lot of things to do in the parks got adults and kids. Guests will appreciate free perks like buffet breakfast and WiFi in public areas. Discover a fantastic world with the more than 50 fantastic scenarios of Xenses, in its two circuits of activities that will take you to live a more fun reality. There wasnt a single person with whom I interacted who didnt make me feel welcome or special.Shout out to the kayakers who landscape in the lagoon and the rock climbers who take care of the fauna on the buildings. Advanced purchase discounts may vary depending on booking date and dates of stay. Doubletree by Hilton Nashua : 2 Somerset Pkwy. This luxury hotel features a casino, a full-service spa, and a nightclub. However, you are not to worry; your helmet is equipped with a built-in chip that activates the cameras that we've installed for you as we go along. Those guys were amazing. For more information about the Experience Photo Pass, contact hxmfoto@experienciasxcaret.com.mx Children from 5 to 11 pay half the price. Presentation of a valid ID card at our counters is mandatory. A full-service spa, 4 restaurants, and an outdoor pool are all featured at this luxury hotel. I live and work in Quintana Roo and I dont have IFE. Outside Mexico. My hotel is not available for pickup, although I chose transportation to the parks. Yes, you can access to the park with baby food, infant formula, etc. By presenting it at any commercial establishment youll receive the printing service of your photographs without date or location restrictions as long as you bring with you the photographs you wish to print. There is a horrible lack of signage throughout the resort, and we were not offered a tour of the grounds, although I saw other people getting one. Where I can store my personal belongings? Contact us at: In Mexico 800 006 FOTO (3686) / From abroad (01152) 55 4163 7327 or write to foto@xcaret.com. 800 006 FOTO (3686) Australian Dollar (AUD): Visa, Mastercard, American Express, Diners, Discover, JCB and Paypal. Remember you can purchase water shoes at our shops in Xplor. But. 3.- Select the album you want to see and the photos will be displayed on the screen, download by clicking on the icon, or click on the icon to download the entire album. You can also enjoy more vacation time, having special access in our ticket booth express, for purchases made on Internet or Customer Service. If you want more information about your transportation please call Customer Service. What is the time for pick-up at my hotel and where should I wait? Does not apply for guests at Xcaret Hotels (Hotel Xcaret Mxico, Hotel Xcaret Arte and Casa de la Playa). 450 Summer Street, Boston, MA, 02210. Each park has its own price for the photos pass. Free self parking is free for guests, and you can enjoy a meal in one of the 15 restaurants. At what time can I call customer service? Free WiFi in public areas, a library, and express check-in are available at this hotel. Operating hours: Monday to Friday from 9:00 to 19:00 Hours. Promotion valid only on websites and Customer Service Centers. This smoke-free hotel features 2 restaurants, a bar/lounge, and a gym. I can see them but they all say sample on the and not able to download. I also requested a king size bed (I was proposing on this trip!) Promotion valid only on websites and Customer Service Centers. ALL-FUN INCLUSIVE . Indeed, a great endorsement of our commitment to provide exemplary service to each and every guest.