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Sorry, these alerts are only for customers living in New Zealand. Track your Airpoints Dollars and Status Points balances, view your benefits and latest activity, or access your digital Airpoints card straight from your phone, plus find . If the wrong person gets access to your personal information, they could use it to impersonate you, leaving you vulnerable to identity theft. No. To reset your password, enter your username and email address and click Send. } When you join the Airpoints programme you will start at the basic membership level. You can also sign in to theAirNZ app, which will display your upcoming AirNewZealand flights. Transferring AirpointsDollars to another member's account is not allowed under the Airpoints Programme. display: -moz-flex; * Seat hold only available for greenlight deals on flight sectors operated by AirNewZealand. Watching your Airpoints Dollars and Status Points add up is easy with your online account. Be electronically ticketed - paper tickets will not be accessible, Not have been made as an international "multi-city" booking. Airpoints Dollars can be used to pay taxes and fees on flights within New Zealand Discounted companion tickets can be purchased with Airpoints Dollars in concert with revenue tickets Sharepoints accounts are available, combining point balances of up to four members Any seat on any flight can be booked with Airpoints Dollars One-way awards available Simply enter your Airpoints number when you book a flight or with one of our travel partners. and he will do his best to retrieve it for you. Status Points add up to make you eligible for Silver, Gold or Elite tier status. Set your contact details, flight preferences and more. To do this, sign into your online account with AirNewZealand, then find your Gifting Register on My Benefits. . However, Koru members do have the option to purchase a Koru Guest Card which allows the member to bring an additional guest into AirNewZealand Lounges provided that both travellers are departing on an AirNewZealand operated flight, with an AirNewZealand ticket and flight number. You should immediately receive your confirmation email, Your best bet is to check the grabaseat website regularly, If you can browse the web on your mobile phone then you can also get this information from. Air New Zealand has apologised after some of its airpoints members have had their information stolen. If you have an Airpoints with OneSmart card, it's a good idea to suspend it if it's missing, or you think it's been stolen, so it can't be used. It's an email scam that's been appearing in inboxes across the. Any status granted under the HSBC Star Alliance Credit Card (including any corresponding status tier in the Frequent Flyer Program of the participating Star Alliance Member Airline you nominate as your Status Airline) is withdrawn immediately if you close your HSBC Star Alliance Credit Card account. display: block !important; Discover the possibilities for yourself and be rewarded for the things you do every day. We'll send you daily updates with our best deals, but remember to keep checking the site because we might also drop in specials throughout the day. Can I purchase additional AirNewZealand lounge Guest Passes? Offer is limited to new applicants only. You may only request status with one participating Frequent Flyer Program each time you qualify and may not switch Programs during the duration of that status. In addition, you can't pay for part of a gift with AirpointsDollars and the rest with cash. } You must be able to send us evidence of the correct or new name so that we can update it. If you want to update any of your other profile details such as phone number or email, you'll need to do this through AirNewZealand here, login, go to the 'My Profile' page and make changes there. If the name on your Airpoints or Koru account does not match the name on your current passport, please call the AirNewZealand Contact Centre. } If you've already made a booking, you won't be able to pay for another bag with your AirpointsDollars, but you can pay with a credit card or a POLi payment. * At the start of each month, the earn rate tiers for your Westpac Airpoints credit cards, will reset. If we can find you in the database, an email will be sent to your email address, with instructions how to get access again. See the Elite Airpoints Dollar upgrade chart. Transaction limits and other reasonable redemption conditions of Star Alliance Rewards apply. For credit card fees, interest rates & other benefits visit Westpac's Airpoints web page. You can also used them to pay for rental cars, holidays, wine and Koru membership. 3 Status Points are earned on applicable credit cards only. What should I do? and he will do his best to retrieve it for you. (AirNewZealand reference numbers end in "H".). Don't use the same password across multiple online accounts (e.g., email, bank accounts, etc) and never write down your password. This is a security feature to protect your account. The Airpoints programme is an individual membership programme with special benefits designed to reward the individual member, however you can pool your Airpoints with family and friends via Shairpoints or your gifting register. Find out what you canspend your AirpointsDollars on. If you are not able to access your account, please get in touch with our Contact Centre. Don't share your personal information online. If you receive a verification code from AirNewZealand that you did not expect or request for example you haven't been using your account or been engaging with us, it could mean someone is trying to access your account. If you see a suspicious email or social media post that appears to be from AirNewZealand, do not click on any links. display: flex; New Zealand domestic check-in. Should you travel under a name that varies from your Airpoints or Koru account, Airpoints and or status points will not capture automatically, and you will need to send original boarding passes and E Ticket copies to our Contact Centre for manual accrual. How to Sign in to Your Air New Zealand Airpoints Account The login page will require either an Airpoints number, username, or email, and a password to access your account. Purchase travel-related services such as travel insurance, parking, airport taxis and shuttles, hotels, and rental cars. General terms and conditions and Grabaseat fare conditions apply. If you have not updated your Airpoints password within last 12 months, we recommend doing so immediately. You will need your booking reference and the last name on the booking. , you can view, change and cancel your booking, Check to see if your booking has been held in credit, Add an extra bag or two to your baggage allowance, Confirm your contact details so we can keep you updated. Airpoints members wanting to make rental car reservations can also book at Air New Zealand or call Avis on 0800 247 284 (0800 AIR AVIS) or +64 9 526 3285. It also generates unique and strong passwords for your use. The name on your Airpoints or Koru account must always match the name on your current passport. By letting AirNewZealand know as soon as your contact information changes, we can work together to recognize you and authenticate you as the account holder. Airpoints help. You also won't need to enter all your details and have someone snaffle it from under you while you're typing. identity verification (such as a marriage certificate), a copy of your ID showing your previous name (marriage certificate, birth certificate, driver licence), a scanned copy of your passport verifying your new name, a scanned copy of your ID showing your date of birth(passport, birth certificate, driver licence). The app also lets you use your retail and travel, Watching your AirpointsDollars and Status Points add up is easy with your online account. You can click on the button to see a calendar with the exact days when the next best prices is available. Supplementary cardholder also means joint or additional cardholder. AirNewZealand lounge passes are not available for purchase. To reset your password, submit your username or your email address below. Call our friendly team on 1800 132 476, or forfurther information on how you can ensure your trip is comfortable and hassle-free find out about ourspecial assistanceoptions. And there's plenty of more ways he can help. 2. To change your account details, please see the FAQ below. Can I exchange my AirpointsDollars for cash? Lucky for you, we have a few ways to get in touch. von | Nov 9, 2022 | battleship battle ww2 | sanders small batch wonders sea salt caramel pecan clusters | Nov 9, 2022 | battleship battle ww2 | sanders small batch wonders sea salt caramel pecan clusters If you've clicked on a link in a Phishing email or scam message, act quickly. If the person you want to gift a reward to is already an Airpoints member there will be no fee to add them to your Gifting Register. You must always gift a whole reward. You can make many changes to your flight details online: All you need is your six character booking reference. Can I exchange my AirpointsDollars for cash? The price that is displayed was available the last time somebody searched for the city pair combination you entered. No, AirpointsDollars may not be exchanged for cash. Check ourtravel partnerspage for your AirpointsDollars earning power on hotels, rental cars, taxis, insurance, parking and more. For Silver, you'll need to earn 450 Status Points, 900 for Gold, and 1,500 for Elite tier status. If you have forgotten your username, click here to request it to be emailed to you. Your card will be suspended, so it can't be used for purchases. .content.header-bottom .usp-content > div { Sign up for grabaseat alerts. Your password or passphrase should not contain yourAirpoints number, username, or email address. What should I do? sales presentation can be a very "hard. If you're an Elite member, you can request one cabin class upgrade using AirpointsDollars at a fixed rate. *Terms and Conditions Rewards programme points will be awarded on eligible rentals. } The Air NZ app - your trusted travel companion - lets you: Take control of your flight bookings - change your seat, add a bag, manage your meals, and more. Phishing is the practice of sending fraudulent messages (typically an email) used to trick people into revealing sensitive information. More about earning. If you are travelling domestically (within NZ) and don't have a passport, or if your passport is still in your previous name, you can email us with a copy of your marriage certificate, driver licence or other identification document verifying your new name and date of birth. To update your Airpoints or Koru account name, please email us with: To update your date of birth in your Airpoints or Koru account, please email us with: Please also confirm your current address and how you like to be addressed (Mr, Ms, Mrs, or something else). Watching your AirpointsDollars and Status Points add up is easy with your online account. There are many ways to earn AirpointsDollars - to find out more,click here. Auckland, New Zealand. The exact time varies and can be pretty random. For ANZ Visa Business cardholders APD earn will reduce from APD1 per NZ$75 to APD1 per NZ$85, or APD1 per NZ$50 of spend with Air New Zealand (for the first NZ$25,000 per annum). A passphrase is a sentenceor combination of words that is easy for you to remember, but difficult for someone else to guess. We're working on our mobile booking capability, but at the moment you cannot use AirpointsDollars for seat select. To be eligible for Fast Track to Star Alliance Gold status Welcome Offer, you must apply and be approved for a new HSBC Star Alliance Credit Card and spend $4,000 on eligible purchases within the first 90 days from account opening. If you have funds loaded into your OneSmart Account, you can use your Airpoints card for eligible purchases wherever Mastercard is accepted overseas and in New Zealand. Airpoints is Air New Zealand's loyalty programme where travellers can earn Airpoints dollars and then exchange the points for rewards, including flights and rental cars. I've forgotten the password and/or username I made up when I registered online. The deals that are still showing will be for specific flights and travel dates, and the number of seats left can be spread over different flights on different days. Can I purchase additional AirNewZealand lounge Guest Passes? Tasman. The relevant month, will be the statement period set out in your monthly statement. See which Star Alliance booking classes are eligible for upgrade and how many AirpointsDollars are required for a Star Alliance upgrade. Koru Guest Cards are available for set fees for 3, 6, 9 or 12 months. Remember, you can view, change and cancel your booking online, or log into your Airpoints account to retrieve your details. Gold Airpoints members can gift their AirpointsDollars to two nominated recipients who live outside their household per year. 1. Credit card provided by HSBC Bank Australia Limited ABN 48 006 434 162 Australian Credit License 232595. Log in and start again by selecting your email preferences and re-saving. Check your balance, special offers and more. However, Koru members do have the option to purchase a Koru Guest Card which allows the member to bring an additional guest into AirNewZealand Lounges provided that both travellers are departing on an AirNewZealand operated flight, with an AirNewZealand ticket and flight number. We'll email this reminder to you, along with your Airpoints number, and a link to sign in. Please note we are not reissuing Airpoints cards now. You must always gift a whole reward. You will then be able to enter a new password. } Find out more about claiming missing points. HSBC Star Alliance Rewards Terms and Conditions, Star Alliance Rewards Terms and Conditions, conditions of Star Alliance Rewards apply, On your sign in page, select 'Your profile', (it's on the 'Kia Ora' tile on the left toward the top of the page), From your profile menu, select the type of detail you'd like to update, Make your changes and hit the 'save details' tile. Interest rates are valid at the time of publication and are subject to change. Thank you for your patience. What can I do? Find out what you canspend your AirpointsDollars on. Missed out on AirpointsDollars? Airpoints is AirNewZealand's loyalty programme, and anyone in the world is welcome to join. Do consider using a password manager to generate and store your passwords. If your Airpoints member name and your travel name don't match, we need to know you 'are you' before we award your AirpointsDollars, so in that case you'll need to email us with copies of: If you update your Airpoints and Koru name details, the process will all be automatic as your details will match. We'll email a link to the email address saved in your Airpoints profile - you can follow the instructions to reset your password and get logged back in. And there's plenty of more ways he can help. AirpointsDollars can be spent on flights with AirNewZealand, as well as partner and Star Alliance airlines. To reset your password, submit your username or your email address below. Learn about the Airpoints programme. It should be considered the best indication of price. The team are available 0900 - 1630 Monday to Friday, outside of public holidays, and will respond to you as soon as . width: 33.3333%; .mobile-hide { You'll see your Airpoints number and profile name displayed on the top right of your browser window too. You can earn AirpointsDollars in the air and on the ground. TWG Head of Customer Loyalty & Engagement. Tel: 1800 00 55 63. However, you can earn and use AirNewZealand AirpointsDollars when you travel on any of the Star Alliance airlines or use AirpointsDollars to travel on our airline partners. There are a few reasons you might not be getting them. I'm registered for grabaseat alerts but I'm not receiving them. Here are some suggestions to fix the problem. More about membership tiers. I was in the middle of booking but the ticket sold why did this happen? When do international fares go on sale? To make an Airpoints reward booking please call your local AirNewZealand Contact Centre. height: 42px; No. It could still be a phishing or malware site, so still take care. TTY users phone 133 677 then ask for1800 132 476. Be rewarded for spending with AirNewZealand and its partners with the Airpoints programme. Airpoints is AirNewZealand's loyalty programme. $95 spent up to (and including) $15,000 = 1 Airpoints Dollar. Every tier Silver, Gold and Elite offers a specific set of benefits. To access your booking online, it must: Be electronically ticketed - paper tickets will not be accessible Have 9 or fewer travellers $70 spent = 1 Airpoints Dollar up to a cap of $60,000 3. Air New Zealand Lounges. Once you have logged in, you can set up your email preferences so you can start receiving grabaseat emails. Once you have added a person to your Gifting Register, your giftees name(s) will appear in a list on theEnter Passenger Detailspage. Once your password is compromised on one site it could be used on others. display: block; It also lets us contact you when required for example if we see odd behaviour on your account. You can also purchase a Star Alliance upgrade using AirpointsDollars. Personal information irrespective of whether the account is active or inactive will be handled as per AirNewZealand's Privacy Policy, What to do when you notice suspicious cyber activities, Steps AirNewZealand takes to enhance cyber security, Frequently asked questions about cyber security. Airpoints members wanting to make car hire reservations can call Budget on 0800 283 444 or +64 9 526 3243. -->, See our top 50 products for less than 50 Airpoints Dollars, Shop Cuvee Rose NV Bamboo Jacket - Limited Edition. Onboard your flight. Yes they are. If you have your Airpoints number and password. These fares are only available online for one day only or until sold out. Find your Airpoints number and keep track of your AirpointsDollars and Status Points balances wherever you are with the Air NZ app. } If you fail to complete the email and mobile verification process, you may not be able to complete your transaction. Some flights with our other airline partners may also earn AirpointsDollars. @media only screen and (max-width: 479px) { You can use AirpointsDollars to pay for Koru membership. Westpac Airpoints credit cards comparison table .content.header-bottom { Be rewarded for spending with AirNewZealand and its partners with the Airpoints programme. It is crucial that the name under which your reservations are made matches the name on your Airpoints account exactly. Monday to Friday (excluding public holidays) NZDT 8am - 6pm. Check your credit balance and find out how you can use your credit. Can I use AirNewZealand credit at the Airpoints Store? We recommend changing your password as soon as possible and choosing a stronger password or passphrase, even if you may have done this recently. text-align: center; You can use a credit card or debit card for this. Just ask "What is my credit balance?" Alternatively, if you wish to pay for rewards with your AirpointsDollars for your partner or another household member you can do this by creating a Gifting Register. Or to compare these cards to the rest of our range of Airpoints credit cards, use our Airpoints credit card comparison table. However, you can use AirpointsDollars for a wide range of Airpoints rewards like air travel, rental cars, hotel accommodation or to buy or renew your Koru membership just like cash. Pro-tip: For the best Oscar experience, sign in to the website first. Then login and set up your Watchlist to be notified when deals go live. You can login to grabaseat and change your email preferences at any time. Currently it is not mandatory, but highly recommended as it helps us add an extra layer to authenticate you and stop unauthorised access to your account. E2E development and execution of direct marketing strategies . Airpoints Terms & Conditions. We continually take measures to increase cyber security to protect you when you're engaging with AirNewZealand online. . Pre-seasoned and ready to use, Lodge Cast Iron skillets are manufactured under tightly controlled metal chemistry and exacting mold tolerances to deliver a consistent product for even heating and superior cooking performance. Try changing the travel date(s), number of passengers (many greenlight deals only have 1 or 2 passengers per flight) or the destination.. How many seats do you put on grabaseat each week? Airpoints Terms and Conditions apply. Is it possible to have a joint Airpoints account? Just select the name(s) of the traveller(s) you would like to gift an Airpoints reward to. Simply click on the "sign in" button on. You will need your booking reference and the last name on the booking. Elite and Gold members have the exclusive right to gift rewards to nominated people. To save you waiting, our Oscar the chatbotmay be able to assist. Visit airnewzealand.co.nz/koru for details. We'll find out what happened, and credit your Airpoints account if your claim is successful. margin: 0; To do this, sign into your online account with AirNewZealand, then find your Gifting Register on My Benefits. When paying for a flight with your Airpoints Dollars, the flight part of your booking needs to be paid in full with Airpoints Dollars. Anyone can join and membership is free. https://ib.airnewzealandcreditcard.co.nz/login. Refer to theStar Alliance Rewards Terms and Conditionsfor available status tiers and additional terms and conditions. Check the vaccination and testing requirements for international travel before you book and fly. The name on your Airpoints or Koru account should match the name on your current passport and should be the name used when booking your travel. I already have a airnz account That's great! Now $655 (Was $871) on Tripadvisor: Marriott's Ko Olina Beach Club, A Marriott Vacation Club Resort, Oahu. If you have forgotten your username, click here to request it to be emailed to you. height: 40px; Keep track of your Airpoints Dollar balance wherever you are. If you've not registered yet, you can register for Airpoints online. Pro-tip: For the best Oscar experience,sign in to the website first. Please sign in with your Airpoints details by clicking on the link below. .content .usp-content .price-currency { font-size: 140% Elite members can gift Airpoints Rewards to four nominated people who live outside their household per year. If you have forgotten your username, enter your first name, last name and email address and click Send reminder. Here's what to do: Please note, you can't change your actual account name or date of birth in the personal details section of the profile menu. A password manager stores all your passwords securely, so you do not need to remember them. If you're an Elite member, you can request one cabin class upgrade using AirpointsDollars at a fixed rate. Plus, fast track to Star Alliance Gold status4 when you spend $4,000 or more on eligible purchases2 on your card in the first 90 days from the HSBC Star Alliance Credit Card account opening date. For further information, or to apply now, visit Westpac or call 0800 888 111. I forgot my grabaseat password or user nameYou can reset these at any time. Airpoints and AirpointsDollars are registered trademarks of AirNewZealand Limited. Can I earn AirpointsDollars for a ticket that I have purchased for another person? * excluding greenlight grabaseat fares via grabaseat.co.nzand fares purchased using AirpointsDollars. It also generates unique and strong passwords for your use. Or simply ask Oscar, our chatbot who can help retrieve your username if you know the email address you used to set up your Airpoints membership- the one you saved in your profile. Airpoints enquiries - New Zealand 0800 247 764. The airline says one of its Star Alliance partners has been impacted by a security data. Our range of AirNewZealand credit cards, issued by Kiwibank, reward you with AirpointsDollars for your everyday spending* and also give you the ability to top up your AirpointsDollars balance. clear: both; You can head to the sign-in page and click 'Forgot your password' torequest a password reset. Select 'Use Airpoints Dollars' on the online payment page to use your APD to pay for a flight. If you are an Airpoints credit card holder, please also call your issuing financial institution to have the name on that account amended, as the name on your accounts must match for your credit card AirpointsDollars to be added automatically. And there's plenty of more ways he can help. A password manager stores all your passwords securely, so you do not need to remember them. Login as a registered user, so the seats you grab are held, Log in to grabaseat and make sure that the check box saying "send me grabaseat emails" is ticked, While logged in, check that the email address you provided is correct, Check your junk mail box. The Australian carrier, which has a smaller New Zealand membership base with Velocity, has "an inheritance process in place to support member's family and friends" and the member's points can be. Air New Zealand Internet Banking. You can then move up to Silver, Gold and Elite if you earn enough Status Points in a 12-month period. Update your password. Visit airnewzealand.co.nz/koru for details. If you have an Airpoints credit or debit card, check out ourcomparison table; you can see your earn rates with each card. Login - Air New Zealand Internet Banking. See information on how you can use your credit. If you call AirNewZealand, we will need to verify your identity in order to help you. .content.header-bottom .usp-content > div { If you've not registered yet, you can register for Airpoints online. The conversion rate will depend on the current exchange rate and is at AirNewZealand's discretion. Star Alliance Gold status is granted through the corresponding status tier in the Frequent Flyer Program (FFP) of the participating Star Alliance Member Airline you nominate as your Status Airline through the Star Alliance Rewards Program. Just check the box saying you are an existing Airpoints member and then enter your Airpoints number and PAC. Status Points add up to make you eligible for Silver, Gold or Elite tier status. All you need is your six character booking reference ending in "H". Your Airpoints number if you have an Airpoints related enquiry. However, you can use AirpointsDollars for a wide range of Airpoints rewards like air travel, rental cars, hotel accommodation or to buy or renew your Koru membership just like cash. } How are prices calculated in the low fare finder? You may be able to retrospectively claim AirpointsDollars from your activity with AirNewZealand or with one of our partners. If you can't remember the email address you used to sign up, no problem, but you'll need to call us on 0800 247 764 or +64 9 357 3000 if you're overseas and we'll ask some questions to make sure you are "you" and then give you your Airpoints number. However, you can gift rewards to anyone who lives at the same address as you do by adding them to your Gifting Register. You can also complete a MEDA form, or find out more about flying with a medical condition. As an Airpoints member you can earn AirpointsDollars in so many ways, which you can then spend on flights, rental cars and other things that make life and travel more enjoyable. Do update your password regularly.